Hotel Reservation Policy
  • In order to maintain the service quality of the guesthouse provides, the maximum number of the guestroom which could be booked by the customer at once is six.
  • ​[Check-in & Check-out]
  1. Check-in: after 3:00 pm ~ before 8:00 p.m.
  2. Check-out: before 11:00 a.m.
  3. Please notify us by phone in advance if you are unable to check-in on time. If we are unable to reach you by 8:00 p.m., or in case of non-arrival, your reservation will be cancelled and the deposit will be forfeited.
  • Please present an original national identification card or passport at check-in for us to finish the registration process. At the same time, please make the final payment.
  • The open hours for public space and outdoor area are from 8:00 am. to 9:00 pm. The pool area's open hour are from 8:30 am to 12 am, and 2:30 pm to 7pm.  The guest house reserves the right to make changes in the case of a special event or situation.
  • The hotel is not open to visitors. If you have any visitors, please notify the hotel in advance. Upon agreement, visitors may stay in the lobby between 11 a.m. and 6 p.m.
  • Breakfast time is from 8:30 a.m. to 10:30 a.m. Due to the limited seating, please book your breakfast time at check-in so that we can make arrangements for you.
  • To ensure all guests enjoy a comfortable stay here, please use appliances and equipment properly. If there is any shortage of, or damage to, equipment or appliances, please notify our staff. Our staff will check and clean the room after check-out. If there is any serious damage or stains due to improper use, or if there are any missing appliances, the hotel will request compensation for the damage or replacement, as well as for any business losses.
  • For any damage caused by the improper use of facilities by guests, the guests will be responsible for compensation and any loss to the business. In addition, any careless disposal of food waste, vomiting, urinating outside the toilet will result in a charge of a cleaning fee of up to NTD$10,000.
  • Damage to electrical appliances, furniture, mattresses, toilet, glass, wooden floor or any missing items (such as comforter, pillow, bedding, towels, cups, appliances) through improper use, will result in a charge for the full cost of repair or replacement of the damaged article plus any related business losses.
  • We provide a personal safe in guest rooms. However, the hotel is not responsible for lost or damaged personal items.
  • To ensure public safety and a clean environment, preparation of food in guest rooms, or anywhere on hotel property, using any type of cooking appliance is prohibited.
  • When you leave the room, please turn off all electrical items and switch off all appliances.
  • Please notify the staff if you are unwell or if you have infectious disease or related condition. We will help you to find medical assistance immediately if we discover any medical emergency, accident, or sickness. If a guest is suspected of having a communicable disease, we will notify the relevant healthcare institution at once.
  •  To ensure a safe and comfortable stay for all guests, no pets or animals are allowed within our guest rooms; guide dogs are exceptions. If our guests arrive with pets, the hotel will refuse accommodation and the deposit will be forfeited. If a pet was discovered after check-in, the hotel will charge a cleaning fee of NTD$10,000.
  • To protect the privacy of all guests, flying a drone is not permitted within the hotel area.
  • As the hotel is located within the national park area, barbecues are not allowed. Fireworks, campfires, firecrackers, and all open-fire activities are prohibited as well.
  • In accordance with the Tobacco Hazards Prevention Act, we do not permit smoking within our hotel. A sanitation fee of NTD$10,000 will be charged otherwise. For any damage or odor caused by smoking that is difficult to remove from the air, the hotel will seek compensation and charge for any losses incurred by the business.
  • In accordance with the law, the hotel will ask for the police assistance immediately in any of the circumstances below:
  1.  any suspicion of a threat to national security
  2.  possession of any prohibited articles such as guns and dangerous goods on your person or in your belongings
  3. use of drugs or drug paraphernalia
  4. making excessive noise, gambling or any acts causing public nuisance, violating public order or social customs, regardless of our polite requests to cease
  5. inability to provide valid government issued identification or unwillingness to complete our guest registration at check-in
  6. Any suspicion of offense against public safety or of other crimes
I have read the hotel reservation policy carefully and agree to all the relevant terms.